Bridging Humans and Robotics
ERIA operates at the intersection of technology, customer service, and interactive marketing. By focusing on humanoid robots like Pepper, ERIA is not just introducing robotics into the commercial sphere; it's redefining how businesses engage with their customers. The goal is to create meaningful, memorable interactions that not only serve practical purposes but also enhance the customer experience. From retail to hospitality, healthcare to education, ERIA's solutions are designed to be versatile, scalable, and impactful across multiple sectors.
Core Services of ERIA
ERIA's offerings are built around four fundamental services, each tailored to meet the diverse needs of businesses looking to step into the future of customer engagement
ERIA provides flexible rental options for Pepper robots, catering to businesses that seek to incorporate robotics into their operations without the long-term commitment of purchase. This service is ideal for events, short-term engagements, or businesses experimenting with robotic solutions to gauge their impact before making a more significant investment. Renting a robot from ERIA allows companies to offer cutting-edge customer service and interaction without the upfront costs associated with ownership.
At the heart of ERIA's innovative approach is its proprietary software, designed specifically for Pepper. This monthly subscription service offers users an intuitive platform to customize and control their robots. With features like drag-and-drop interface customization, language selection, and AI-powered chat responses, the software enables Pepper to perform a wide range of tasks — from greeting customers and providing information to gathering feedback and entertaining guests. The subscription model ensures that businesses always have access to the latest updates, features, and support, maximizing the utility and effectiveness of their robotic assistants.
Understanding that each business has unique needs and challenges, ERIA offers custom media creation services. This includes the development of personalized tablet interfaces, forms, videos, and chatbot scripts tailored to specific customer interactions. Whether it's for a marketing campaign, an educational program, or customer service enhancement, ERIA works closely with clients to develop content that resonates with their target audience, elevating the customer experience to new heights.
The ERIA Advantage
Adopting ERIA's services goes beyond the novelty of having a robot in your business; it's about leveraging technology to achieve tangible benefits. Here are several ways businesses can profit from partnering with ERIA:
- Enhanced Customer Engagement: Interactive robots like Pepper can attract and retain customer attention, providing personalized experiences that drive loyalty and satisfaction.
- Operational Efficiency: Automating routine tasks with robots allows staff to focus on more complex and value-added activities, optimizing workforce utilization.
- Data Insights: ERIA's software enables data collection on customer interactions, offering valuable insights that can inform business strategies and improve service offerings.
- Innovative Brand Image: Employing humanoid robots positions a business as a forward-thinking leader, enhancing its brand image and appealing to tech-savvy consumers.
How the process works ?
In short, everything is going smoothly... For more specifics, see below.
Your Idea
It all starts with your vision. Whether it's enhancing customer service, providing interactive experiences, or something entirely unique, we tailor our approach to meet your specific needs.
Consultation with ERIA Team
Discuss your concept with our expert team. We delve deep to understand your requirements and how our range of robots, including Pepper, Selfiebot, and others, can fulfill them.
Project Initiation
We outline a tailored project plan, setting clear milestones and objectives to ensure a structured and efficient process.
Customizing Robot Behaviors
Developing unique behaviors for our robots. From greeting customers to providing information, we program the selected robot to perform as needed, ensuring it meets your business goals.
Creating Custom Media
Designing and integrating custom media — tablet UIs, forms, videos, and more — to enhance the robot's interaction with your audience and deliver a memorable experience.
Delivery and Installation
Bringing the robot to your location. Our team ensures a smooth setup and integration into your environment, providing any necessary training and support to get you up and running efficiently.
Want to Enhance Your Customer Engagement Strategy?Our experts offer a complimentary analysis of your current approach (robot integration, customer interactions, media content) and provide tailored recommendations.